FAQs

GENERAL


Hotel address:
700 8th Avenue
New York, NY 10016

What is the check-in and check-out time?
Check In: 4:00 PM
Check out: 12:00 PM Noon

How can I request late check-out?
Late check-out is based on availability. Please reach out to our front desk, and they will let you know if it is possible for a complimentary check-out until 1:00PM EST. Unrequested late check-out is between 1:00PM EST and 5:00PM EST and will be subject to an additional 50% of room rate. Departures after 5:00 PM will be subject to an additional full night’s stay.

Can I request early check-in?
Early check-in is based on availability and is in no way guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible.

How can I access Mobile Check in?
The morning of arrival Check in notification will be emailed out; follow the steps to confirm your booking details and arrival time. Once your room is ready a notification will be sent with your number and QR code to pick your key. (Rooms offered through the digital check-in process are on a first come, first-served basis.)

If I use mobile check-in, where do I pick up my room key?
When you arrive on property, you simply need to go the Kiosk located at Upper Lobby and scan your QR code. If we do not have a credit card on file for your reservation you will receive a notification to stop at our Guest Relations desk to provide a credit card.

Will I be charged for an early departure?
If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged full amount including taxes and fees. Certain exceptions may apply.

How do we contact the hotel or group sales?
Hotel Phone: 212-869-3600
Group Sales: 212-642-4631
Email: groupsales@rownyc.com

Is the hotel pet friendly?
Pets are NOT allowed.

Does the hotel provide any WiFi services?
Yes, WiFi is included in the daily Facilities Fee.

What is minimum age required to check in?
Minimum age required to check in is 18 with valid government issued ID.

What is the hotels’ cancellation policy?
Cancellation is 24 hours prior to arrival date before 12 noon EST

Can I smoke in the hotel?
Please refrain from smoking as this is a smoke-free hotel. If you smoke in your room, a $400.00 smoking fee will be applied. Noise and smoke complaints are taken very seriously. Excessive noise and all smoke complaints will be addressed by our Security Department. If you experience any type of noise or smoke issue during your stay, please dial “0” for immediate assistance.

What happens if I damage the guest room?
A penalty of $50.00 USD will be posted to your folio for any trash/room damage.

What is the facility fee included with my reservation?
The hotel charges a facilities fee of $25.00 plus tax per room, per night, in addition to the room rate. The fee provides the following services: all local, long distance, and international phone calls; premium high-speed wireless internet access for unlimited devices; an eco-friendly, collapsible 16 oz. water bottle to use at the hotel’s water filtration stations; access to the third floor fitness center; internet access and printing services in our iMac lounge.

 

TRANSPORTATION


Which is the closest subway station to the hotel?
Times Square Station located at 44th street and 8th avenue.

From there, you can connect and/or transfer to all trains going uptown, downtown and the east side Grand Central Station. Trains: 1,2,3 & 7,9 & S & N,Q,R & W & A,C,E & B,D,F & M

Does the hotel have onsite parking and/or valet parking offered?
Valet parking is $70-$85, however for your convenience, self-parking is only $40 and located a block from the hotel at Icon Parking Lot. Additional charges may apply if 24 hour period is exceeded. There are no IN/OUT privileges.

What will it cost to hire a cab or town car from the airport to Row NYC?
• JFK Approximately $50.00 – $75.00 & 45 minute drive
• Newark Approximately $65.00 – $85.00  & 1 hour drive
• LaGuardia Approximately $35.00 – $50.00 & 30 minute drive

 

CONCIERGE


Concierge Contact Info:
Phone: +1 (646) 998-7372
Email: rownycconcierge@cityexperts.com

Concierge Hours:
Monday – Saturday: 8:00 AM – 8:00 PM EST
Sunday: 9:00 AM – 6:00 PM EST

What services does the concierge provide?
Our concierge is on site and they will be happy to help with your sight-seeing, Broadway show tickets, reservations, and more!

Does the hotel have a courtesy shuttle to and from the local airports?
The hotel does not have a courtesy shuttle but the concierge will be able to help with all your travel needs. Phone: 646-998-7372, Email: Rownycconcierge@cityexperts.com

DINING


Do you have a restaurant in the hotel?
District M, located in the lobby, is a European express café by day and pizza bar by night, serving food from New York vendors such as La Colombe coffee, Payard, Balthazar, Pain d’Avignon, and Murray’s Cheese Shop. District M hosts live music every Wednesday – Saturday from 9:00 PM – 1:00 AM.

Hours:
Breakfast
Monday – Friday: 6:30 AM – 11:30 AM
Saturday – Sunday: 7:00 AM – 12:00 PM

Bar & Lounge
Daily: 5:00 PM – 12:00 AM

City Kitchen, located in Row NYC, is Times Square’s first interior food market consisting of 7 NYC top food concepts. Guests can delight in doughnuts from Dough, sushi from Azuki, Luke’s Lobster rolls, Whitman’s burgers, ramen by Kuro Obi, Mediterranean from ilili Box, and tacos from Gabriela’s Taqueria – all without having to leave the hotel.

Hours:
Sunday – Wednesday: 6:30 AM – 9:00 PM
Thursday – Saturday: 6:30 AM – 11:30 PM

Do you have a bar?
To pair with dinner, District M offers specialty cocktails, local craft beers and a curated wine list. In addition, several City Kitchen vendors offer beer, wine, or sake.

Do you have room service?
At this time we do not offer room service.

 

RESERVATIONS


How do we contact the hotel for reservations?
Reservations: +1 (888) 352-3650
Email: reservations@rownyc.com

How do we contact the hotel for group sales?
Hotel Phone: 212-869-3600
Group Sales: 212-642-4631
Email: groupsales@rownyc.com

Who should we contact if we are group of people wanting to book several rooms, is there a discount?
Group reservations: 10 rooms or 10 people or more arriving together is considered a group. In such cases there is a mandatory porterage fee (baggage handling fee) that is applicable. For group reservations please contact Group Sales by email groupsales@rownyc.com

What is the Tax Break up charged on the daily rate?
8.8750% New York State Tax
5.8750% New York City Tax
$2.00 New York City Hotel Tax
$1.50 New York State Hotel Tax

Does Row NYC accept traveler’s checks as payment?
Yes, the hotel accepts the following as payment: traveler’s check, cashier’s check, and certified bank checks. These will only be accepted upon arrival and you will still be required to guarantee your booking with a valid credit card.
Please note that you may pre-pay with a personal or company check, as long as it is received 21 business days prior to arrival. For checks being sent from overseas, please give at least 45 days.

Does the hotel require any kind of deposit prior to checking in?
Yes, this can be paid either by cash or credit card.
Credit card deposit: $50 per day. Full value will be obtained at check-in time.
Cash deposit: $250 per stay.

For stays longer than 7 days the hotel system will obtain the CREDIT/DEBIT authorization on the entire stay.

How long until CREDIT/DEBIT authorizations are released? 
While most credit cards issued by US based banks take 5-7 business days, it can also depend on the issuing bank’s policies. INTERNATIONAL debit and credit cards may take up to 30 days or more depending on the bank.

Can we prepay for our reservation and what is the procedure?
All credit card authorizations will need to be faxed (emails will not be accepted as they will be deleted to ensure safety of your credit card and our compliance with PCI regulations) to the reservations department at +1-212-703-0644, with only the last four digits of the credit card. Please send a contact number so that once this is received we may call to obtain the full number or email us at reservations@rownyc.com for the form.

 

AMENITIES


Does the hotel have a fitness center, pool, or spa?
Fitness Center: Open 24/7, our fitness studio keeps guests energized in the city that never sleeps with top-of-the line treadmills and elliptical machines, as well as free weights and recumbent bicycles.

Cyc: 45-60 minute spin classes. Click here to schedule a class.

Glam & Go: Beauty bar offering makeup and hair services. Click here to schedule an appointment.

Pool: Unfortunately, we do not have a pool.

Do you have any meeting or event space?
Yes, we can host events in our lobby bar, District M, for up to 200 people or we can host private, intimate events in our 775 square foot suites.

For all event inquiries please contact: events@rownyc.com.

Is there an ATM on site?
We do not have an ATM on the property.

Does the hotel provide child cribs?
Yes, free of charge.

What if we have an unexpected guest; do you provide roll away beds?
We do not provide roll away beds.

Do all rooms have a refrigerator?
Our guest rooms do not have refrigerators, but they are available by request for $35.00 per stay – subject to availability.

What bathroom products are provided in your rooms?
We provide hairdryers and the following PURE products in all our rooms: shampoo, lotion, bath soap, face soap, and shower caps.

Can we get our clothes laundered or dry cleaned during our stay?
Yes. Please note that guests who require same day delivery must be called in before 9:00 AM.  Any requests after 9:00 AM will be delivered the next day. The laundry facility is not managed by the hotel and is contracted to an outside company off property.

Does the hotel have a gift shop? 
Our hotel gift shop, Iconic M, is located in the lobby and is Open 24/7. Iconic M is our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries.

Do the guest floors have ice machines?
Ice Machines are located on the following guest floors: 4, 6, 8, 10, 12, 15, 17, 19, 21, 23, 25, & 27.

 

MISCELLANEOUS


How do we contact the Hotel Security?
Security Email: security@rownyc.com
Telephone: +1(212) 536-1035

Does Row NYC handle packages for guests? Is there a charge by the hotel to handle packages?
Row NYC will accept packages for registered, in-house guests as well as arriving guests.  Packages will be held up to 3 days prior to arriving guests check-in date. Any packages received more than 3 days prior to check-in will be subject to a $5.00 fee per day, per package. A $7.00 package handling fee will apply to each item received at the hotel located at 700 8th Avenue New York N.Y. 10036 (oversized packages weighing 25 lbs. or more, will be an additional charge of $30.00).  All packages shall be addressed to the guest name registered on the reservation. Packages that are received without a matching name to the reservation will be held for 3 days before being sent back to sender. All packages received will be sent to the guest room upon arrival or during their stay.  Row NYC is unable to hold any packages in storage during the duration of any guests stay, therefore guests are responsible for storing all packages in their registered room (additional charges may apply if packages are not claimed upon arrival).

How do we contact the Hotel Package Room?
Package Room Email: Rowpr.ips@gmail.com

Does the hotel pay travel agency commissions?
Travel Agents are paid out a 10% commission as long as a valid IATA number is entered at the time of the reservation.

Does the hotel have a baggage holding area? Is there a fee?
Yes, we do have a luggage holding area. As per our policy, guests are allowed to store luggage during the dates of their stay only. The hotel cannot hold onto luggage prior to arrival or post departure date at 10:00 PM. In addition, the hotel does NOT offer overnight storage.

CBH Luggage Storage located at 46th and 6th offers baggage holding at $10 per bag. For reservations call: +1 (646) 543-1831.

Groups of 10 or more arriving at the same time: $8.59 per person (subject to change without notice).

Individual check-ins: free of charge

If, we are a non-profit agency or are tax exempt, how do we get our tax exempt?
TAX EXEMPTION: All guests who are tax exempt will need to bring their own New York City and state tax exemption forms fully signed. These forms may also be faxed directly to the accounting office at +1-212-703-0640 with the confirmation number and name of the guest. In addition to providing the tax exemption documents, the tax exempt organization must pay for the stay in order for it to be tax exempt. This can either be prepaid with the organization’s credit card (CC authorization form) or a check can be sent from the organization at least 10 days prior to check-in. We would then apply payment for the room charge and set up the tax exemption in the hotel system so taxes do not run.

If the stay is not prepaid and guest claims tax exemption at check-in, they need to present the tax exemption documents and the exempt organization’s CC that belongs to the guest on arrival.

If the guest paid on their own without a tax exempt form or pre-payment on arrival, then the guests have a 90 day window after check-out to present proof of tax exemption and payment from the organization (CC authorization form). Once we receive it and the payment is applied, we will refund the guest’s charge in full.

Does the hotel offer any rooms for the disabled?
Yes, we have Superior ADA Rooms available at the hotel. Subject to availability.

We’re looking for New York City hotel deals or Manhattan travel packages – do you have either of these?
ROW NYC offers a variety of NYC special offers and New York City travel packages – view our latest offers here.